Shipping policy

At AuraTote, we are dedicated to delivering your order smoothly and efficiently. We are proud to offer FREE Standard Shipping on all orders across the United States with no minimum purchase required.

1. Order Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and major U.S. holidays) after receiving your order confirmation email.

• You will receive a notification email with tracking information as soon as your order has shipped.

2. Shipping Rates & Delivery Estimates (United States)

We offer free reliable standard shipping across all 50 U.S. states:

Please note: Delivery times are estimates and start from the date of dispatch, not the order date.

3. Order Tracking

Once your package leaves our warehouse, you will receive an email containing your tracking number and a direct link to track your shipment. Please allow 24 to 48 hours for the tracking information to update on the carrier's portal.

4. Address Changes & Incorrect Addresses

Please ensure your shipping address is correct at checkout. If you need to make changes to your address, please contact us immediately at [[email protected]] within 12 hours of placing your order. We cannot guarantee address changes once an order has entered processing or shipment.

5. Lost, Stolen, or Damaged Packages

AuraTote is not liable for packages lost or stolen after delivery confirmation by the carrier (USPS/UPS/FedEx). However, if your order arrives damaged or fails to arrive within 25 business days, please contact our support team at [[email protected]] with your order number, and we will assist you with a replacement or claim.