Return & Refund Policy
At AuraTote, we want you to be completely in love with your new handbag. If for any reason you are not entirely satisfied with your purchase, we are here to help with a hassle-free return process.
1. 30-Day Return Window
We accept returns on all unused items within 30 days from the date of delivery. To be eligible for a return:
The bag must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging with all tags, dust bags, and accessories attached.
Proof of purchase (such as your order number or receipt) is required.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
Items marked as Final Sale or purchased during clearance events.
Gift cards.
Items showing obvious signs of use, wear, or intentional damage.
3. How to Initiate a Return
Contact Us: Email our customer care team at [[email protected]] with your order number and the reason for the return.
Receive Authorization: Once your return is approved, our team will provide you with the return shipping address and detailed instructions. (Please do not send your purchase back without contacting us first).
Pack & Ship: Securely pack the handbag in its original packaging and ship it back to us using a trackable shipping method.
4. Return Shipping Costs
Quality Issues or Damaged Items: If you received a defective, damaged, or incorrect item, AuraTote will provide a prepaid return shipping label or cover the return shipping costs.
Customer Preference (Change of Mind): If you are returning an item due to personal preference, fit, or change of mind, the customer is responsible for the return shipping fees.
5. Refunds
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed immediately and automatically applied to your original method of payment (Credit Card, PayPal, etc.).
Please allow 3 to 7 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.
6. Exchanges
The fastest way to ensure you get the color or style you want is to return the original item for a refund and place a new order on our website.
7. Questions & Support
If you have any questions regarding our return process, please reach out to our team at [[email protected]]. We are always happy to assist you!